When you top-up your smart meter account online, over the phone or at your local PayPoint outlet, the top-up should go directly onto your smart meter.
Remember! Your minimum top-up is £5 per fuel so you’ll need to top-up £5 on gas and £5 on electricity to get started.
It's quick and easy to top-up online.
Top up online
Top-up in person
Take your top-up card to any PayPoint outlet. It is very important that you keep your receipt from your top-up at the PayPoint outlet in case a communication error stops your payment going straight onto your meter. If this happens you will need to manually input your Vend Code into your smart meter or smart meter In Home Display unit. For guidance on this refer to your Smart meter user guide.
To locate your nearest PayPoint outlet visit the website www.PayPoint.com
Top-up over the phone
Call our freephone number on 0800 953 0165 to make a payment.
It is very important that you keep your top-up receipt. This is in case of any meter top-up problems you will need the Vend Code number on your receipt to manually top-up your meter. For guidance on this refer to your Smart meter user guide.
Having top-up problems?
Occasionally there may be a communication error that prevents your top-up information from reaching your smart meter. If this happens consult your Smart meter user guide which will give you guidance on manually inputting your top-up Vend Code into your In Home Display Unit or smart meter.
If you’re still experiencing problems
If you continue to experience problems topping-up just call us on 0800 953 0165 and we’ll resolve your issue as quickly as possible.