0800 953 0165

Smart meters

CitizEn Energy offers smart meters to both new and existing pay as you go customers

What is a smart meter?

Smart meters are a great way to manage your energy. With a smart meter, you can digitally send meter readings to your energy supplier – meaning no more manual meter readings.

The major benefit of a smart meter over a regular analogue meter is that a smart meter comes with an In-Home Display (IHD). This means you’ll have a display in your home which shows you how much energy you’re using and where that energy’s going – enabling you to make better informed decisions about your energy use.

If you’d like to take more control over the energy usage in your home, a smart meter is the ideal solution for you.

Please note that you can only get a smart meter from CitizEn Energy as a Pay-As-You-Go (PAYG) customer.

How do smart meters work?

Smart meters connect wirelessly to both your energy supplier and to the In Home Display (IHD) unit. 

The IHD sits in your home and allows you to see in real time how much energy you’re using, which gives you better control over your energy use. That means that it’s much easier for you to top-up and control your energy use.

Because it’s also connected to your energy supplier, your smart meter will be sending constant updates on energy use, meaning you no longer have to submit manual meter readings. 

What are the benefits of a smart meter?

With a smart meter, you get: 

  • More control over your energy use – smart meters enable you to keep an eye on your household energy use and control those energy guzzling areas and appliances by using them more efficiently
  • More control over your energy spending – your smart meter will display your credit levels and can be programmed to warn you if you’re approaching a credit limit
  • Flexibility to top-up – your smart Pay-As-You-Go top-up card can be used to top-up online, over the phone, or at your nearest PayPoint retailer.

Smart top-up options

There are various options for you to top-up your smart meter, including topping-up in person, online, and over the phone.


Using your smart meter

If you’d like further information on your CitizEn Energy smart meter then download our guide here.

Smart Metering Installation Code of Practice

The Smart Metering Code of Practice (SMICoP) is the set of rules or standards that all energy suppliers must follow when installing a new smart meter. You can read the full SMICoP or find out more by visiting the SMICoP website.

We’re here for you

If there’s anything that you’d like more information on, or if there’s anything else we can do to help, please don’t hesitate to get in touch by calling 0800 953 0165 or e-mail on customer.service@citizenenergyuk.co.uk