0800 953 0165

Our tariffs

We’ll offer the cheapest tariff we have available that meets your needs – that’s a promise

Finding the best tariff for you

We are all about people, not profits which helps us keep our tariffs low and competitively priced. We promise to offer you the cheapest tariff that best suits your needs. If circumstances or prices change we will ask for your permission to move you to a better tariff.

Our tariffs in a nutshell – all electricity tariffs are 100% green*

  • CitizEn's 2 Year Fixed (gas and electricity)

By choosing our 2 year fixed, you get reassurance for the next 2 years, irrespective of the changing energy market the cost of your energy will remain the same. If you were to switch (tariff or supplier) within the 2 year fixed period you would be charged £30 for switching your gas, and £30 for switching your electricity. Find out more.

  • CitizEn’s Standard Fixed (gas and electricity)

The benefit of this tariff is that there is no exit fee so if you want to switch to another tariff (or supplier) within the 12 month fixed period, you can do so without being charged.

  • CitizEn’s Variable (gas and electricity)

The standard variable tariff is normally the most expensive meter tariff. If you don’t renew at the end of one of our fixed tariffs you will be automatically rolled on to this one. We’ll contact you towards the end of the fixed tariff term to help keep you off the variable tariff. If you are currently on our standard variable tariff, call us on 0800 953 0165 or here and we’ll help you find the cheapest tariff with us.

  • CitizEn’s Pre-Payment (gas and electricity)

This is for customers with a pre-payment meter. These meters come with a top-up key or card and require money loading onto the account before the energy is used. You can only choose this tariff if you already have a prepayment meter.

Please note that each of our tariffs will enable a single or economy 7 type (day / night) electricity tariff. We are looking to deliver an economy10 tariff soon. Call us on 0800 953 0165 if you are an economy 10 tariff at the moment.

In the UK there are several different supply regions which incur slightly different associated costs of transmission. The best way to view tariff information is to generate a no-obligation quote, it only takes two minutes and it’s safe and secure.

More about our tariffs

Frequently asked questions

  • What does ‘fixed’ mean?
    ‘Fixed’ means that for that period of time the price is guaranteed and won’t change.

  • What’s an exit fee?
    An exit fee means that if you want to switch tariff or energy supplier before the end of the fixed period you will have to pay a fee. Please note some tariffs do not have an exit fee.

  • What is an Economy 7 tariff?
    Economy 7 tariff is normally for those with electric heating and means that you normally pay a lower amount for electricity during the night than you pay in the day. If you have an electric car or electric storage heating and you wish to charge these at night on a cheaper rate this may be the tariff for you. If you’re not using much energy at night then this tariff is probably not for you.

  • Is your energy green?
    100% of the electricity we provide is certified as being sourced from UK based win and solar generators*. So you could save yourself some money and the planet at the same time!

  • What is the Feed-in Tariff (FIT) scheme?
    The Feed-in Tariff (FIT) scheme is an environmental programme introduced by the government to promote the use of small-scale renewable and low-carbon electricity generation technologies. That means you can be rewarded for creating your own ‘green energy. Find out more here

Easy-peasy switching

Switching to CitizEn Energy couldn’t be easier. The quickest way to join us is online. Enter your postcode and you’ll get an estimated quote for gas and electricity plus details of our tariffs.

If you’d rather speak to someone and get help finding the best tariff with us, call our home energy advisors on 0800 953 0165. They’re here to help you from 8am to 8pm Monday to Friday, and 9am to 5pm on Saturday.


*Our green electricity tariffs are certified as being sourced from UK based wind and solar generators. For every Megawatt hour (MWh) of electricity purchased for our customers, we also purchase a Renewable Energy Guarantee of Origin (REGO) certificate, which proves the electricity is certified as being sourced either directly from the renewable generators or through a green wholesale energy provider.