What is the Warm Home Discount Scheme?
The Warm Home Discount is a government scheme that gives extra help to people struggling with their energy bills. The scheme means that, if you’re getting Pension Credit or are a low-income household, you could qualify for a one-off discount of £140 on your electricity bill, usually made between October and March. This doesn’t affect your Cold Weather Payment or Winter Fuel Payment.
Are CitizEn Energy part of the Warm Home Discount Scheme?
Yes, CitizEn Energy are part of the Warm Home Discount Scheme for the Core Group. This scheme is only mandatory for energy suppliers to offer once they reach a customer base of 250,000.
As it is our mission to eradicate fuel poverty, we have opted into the scheme voluntarily before reaching the 250,000 threshold.
You qualify for the discount with CitizEn Energy if on 8 July 2018 all of the following applied:
- your electricity supplier was part of the scheme
- your name (or your partner’s) was on the bill
- you were getting the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well)
If you meet the criteria for the Warm Home Discount rebate under the Core Group, you will receive a letter from the Department of Work and Pensions letting you know that you qualify.
All eligible customers should receive their letter by 7 December 2018. If you think you are eligible for the Warm Home Discount but have not received your letter by this date you can contact the Warm Home Discount Scheme helpline on 0800 731 0214, Monday to Friday, 8:30am to 4:30pm.
For more information on this scheme and to find out if you’re eligible visit the government website www.gov.uk/the-warm-home-discount-scheme/.