0800 953 0165

Reporting faults

My meter, key or card is faulty, what can I do?

If your Pay-As-You-Go meter, key or card isn’t working properly, please get in touch so we can help you sort it out quickly. We’ll either sort out a replacement key or card or make an appointment to visit your home if there’s a problem with your meter. You can call us free on 0800 953 0165 between 8am and 8pm Monday to Friday or between 9am to 5pm on Saturday.