What is energy theft, and how do I report it?
Energy theft, also known as meter tampering, is where there has been a deliberate alteration to a meter, so that it doesn’t record the usage correctly.
Energy theft is stealing. It’s a crime and is something you should report straight away.
Along with Ofgem, we have an aim to stop all energy thieves, but we need your help to achieve a world free of energy theft.
If you think someone is stealing energy or tampering with their meter, we need to know.
You have two simple options to report energy theft:
Contact the UKRPA on the following number 0207 090 1070.
Or fill out the UKRPA online fraud report form.
Contact CitizEn Energy directly on the following number: 0800 953 0165, or if you’d rather not give us your details you can visit the Stay Energy Safe website or call them on 0800 023 2777
Effects of energy theft
Energy theft affects all parties involved. It is a massive problem for energy suppliers, costing the industry millions of pounds a year.
The UK Revenue Protection Association (UKRPA) found that in a lot of cases, the cost to suppliers is passed onto the consumer in the form of higher energy charges – which is why it’s so important to avoid and report energy theft as soon as you’re aware of it.
Additionally, energy theft is a crime which can lead to a fine and a five year prison sentence.
The dangers of energy theft
Energy theft can also be extremely dangerous. Tampering with an electric meter could cause an electric shock, or a gas leak on a gas meter. Keep everyone in your household safe by reporting any concerns you may have about your own meter.
If you believe your meter is not working correctly, never try to fix it yourself. Simply let us know and we’ll send an engineer to deal with the problem safely.
Rest assured your data is safe with us. All information you give us will remain strictly confidential. Your contact details will not be shared with anyone without your permission (unless we are legally required to).
Visit UK Revenue Protection Association (UKRPA) and Ofgem websites for further information on energy theft.