0800 953 0165

Keeping customers safe and secure

How do you work to keep customers safe and secure?

We take your safety and peace of mind very seriously. If you’re concerned that someone claiming to be from CitizEn Energy may not be who they say they are then here’s what to do:

  1. Check their ID - our representatives always carry identification cards, so don’t worry about asking to check their card carefully.
  2. Call us - if you’re still unsure about whether a representative is genuine then please call us on 0800 953 0165 before you let them in and we’ll be happy to check their details.
  3. Join our password scheme - if you’re on our Priority Services Register you can use our free password scheme. Just choose a password no one will be able to guess and call us on 0800 953 0165 to set your password. CitiEn Energy will make sure anyone visiting your home on behalf of our organisation can confirm your password with you.