0800 953 0165

Keeping in touch

What happens if I don’t contact or pay you?

The last thing we want to do is take further action against you, so please contact us as soon as you can. If we don’t hear from you we will:

  • Contact you using the details you have provided 
  • Pass your account to a debt-collection agency 
  • Get a warrant to enter your home and fit a Pay-As-You-Go meter, as long as it’s safe to do so

If you don’t pay and we’re unable to fit a pay-as-you-go meter, we can disconnect your supply. But this isn’t something we’ll do lightly, and we’ll take all reasonable steps not to disconnect the supply during the months of October to March if one of the house occupants is disabled, chronically sick or of pension age.