What are our goals for the future?
Our ambitions for the future include:
We want to be able to supply locally generated energy to local people. That means buying direct from renewable energy generators, or building our own wind or solar generators. Buying renewable energy is one of the biggest things you can do to reduce your carbon footprint and we want to help the industry grow.
Helping those in fuel poverty
We want to help those living in fuel poverty. In Southampton where we’re based, that’s 12,000 households who struggle to afford their heating bills. We want our customers to have a say in how we help out anyone struggling to pay their bills, and make sure our surplus is put to good use.
We want to keep our bills as low as possible, especially for pre-payment customers. The more customers we have, the better we will be able to provide fair and sustainable prices for all. We will keep prices fair for all customers and this will mean better deals for existing customers to ensure that they are protected from unfair energy prices in the long term. We don’t take money from our standard variable customers to pay for lower tariffs for savvy switchers. We keep all tariffs competitive, protecting those that don’t regularly switch or don’t have the ability to easily switch energy suppliers.
*Our green electricity tariffs are certified as being sourced from UK based wind and solar generators. For every Megawatt hour (MWh) of electricity purchased for our customers, we also purchase a Renewable Energy Guarantee of Origin (REGO) certificate, which proves the electricity is certified as being sourced either directly from the renewable generators or through a green wholesale energy provider.
**The CO2 saving for an average electricity consumption household switching from a non-renewable electricity tariff to CitizEn Energy’s electricity tariff is 1,012kg of CO2 over a year (using gov.uk emission reporting). All calculations correct as of 1 June 2019.
Source for woodland calculations: https://www.forestresearch.gov.uk/tools-and-resources/statistics/forestry-statistics/forestry-statistics-2018/.
~91% of customers would be highly or fairly likely to recommend us to a friend in an online survey live 13 - 21 May 2019 and was completed by 84 respondents.
^£170 saving is based on the cheapest proposed CitizEn 2 Year Fixed v3 Fixed Tariff , compared to the mean average of the biggest six energy providers' standard variable tariffs for a medium-use dual fuel customer, paying by direct debit and receiving paperless billing, living in the Southern area on 9.9.2019. Prices may change. 12,000 kWh of gas consumption and 3,100 kWh of electricity consumption per annum. We currently have the cheapest two year green tariff on the market – this is based on USwitch search on 09-09-19.
+See ethicalconsumer.org/energy (we are listed as our partners Robin Hood Energy brand)